Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
What is the typical delivery timeframe for furniture?
Most of our curated home pieces are delivered within 7-14 business days. Larger furniture items requiring white-glove service may take up to 3 weeks depending on your location.
Do you offer international shipping?
Currently, Lujo ships to the continental United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Yes, at Lujo we prioritize ethical craftsmanship. We partner with artisans who use FSC-certified wood and eco-friendly textiles to ensure your home is as sustainable as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger furniture purchases.